The purpose of this Privacy Policy is to inform users of the site. floralpina.fr how their personal data are collected, used and protected.

CNIL recommends that companies make available a page dedicated to privacy, accessible and understandable, as well as a simple means of contact to exercise the rights of individuals.

1. Treatment Officer

The controller is:

Laboratoire Floralpina
SAS, simplified share company
Head Office: 6 rue Joseph Cugnot, 49430 Durtal, France
Telephone: 02 41 96 14 61
Email: contact@floralpina.fr

2. Data collected

The site floralpina.fr collects only data transmitted voluntarily by the user via the contact form.

Depending on the nature of the request, the data collected may be:

• Civility or profile of applicant;
• First name and name;
• Name of company;
• Telephone number;
• Email address;
• City;
• Postal code;
• Country;
• Type of application;
• Service sought;
• Product range concerned;
• Proposed distribution channels;
• Project description;
• Information on how the user knew the company;
• Free content of the message;
• Technical data related to the security of the form, including via an anti-spam system or CAPTCHA.

The form currently visible on the site requires information on the applicant's profile, project type, service sought, contact information, company, city, country and project description.

3. Purpose of treatment

The data collected via the contact form is used only for:

• Receive requests from the Floralpina Laboratory;
• Answer questions from individuals, professionals, health practitioners, project leaders or distributors;
• Review applications relating to the White label, custom formulation, industrial subcontracting or distribution;
• Recontact the user as part of the application;
• Provide commercial or technical monitoring of a project;
• Secure the form and limit fraudulent or automated shipments.

Data are not resold to third parties.

4. Legal basis for processing

Data processing is based on:

• The legitimate interest the Floralpina Laboratory to respond to requests received via its website;
• Implementation of pre-contractual measures where the application relates to a professional project, a request for a quote, a collaboration, a provision of shaping, White label or custom formulation;
• The legitimate interest for site security and the prevention of abuse.

5. Shelf life

Data from the contact form shall be kept for a limited period.

Recommended durations:

• Simple Requests without Business Suite: Maximum 12 months after the last exchange;
• Professional requests, project requests, specifications or pre-contractual relationship: Maximum 3 years after last active contact ;
• Data necessary for evidence of an exchange or for the management of a dispute: duration strictly necessary for the defence of the rights of the Floralpina Laboratory;
• Safety Technical Logs: limited duration according to the host or safety tool parameters.

6. Data recipients

The data collected are intended only for persons authorized within the Floralpina Laboratory to process applications received.

They may be accessible, within the limits of their missions, to technical providers involved in:

• Accommodation of the site;
• Site maintenance;
• Management of the form;
• Professional messaging;
• Site security;
• Anti-spam tool or CAPTCHA.

These claimants can only use the data for the purposes of their benefits.

7. Transfers outside the European Union

If certain technical providers used by the site process data outside the European Union, the Floralpina Laboratory shall ensure that appropriate safeguards are put in place in accordance with the applicable rules.

8. Data security

The Floralpina Laboratory implements technical and organizational measures to protect personal data against loss, unauthorized access, disclosure or alteration.

These measures may include:

• Using HTTPS protocol;
• Limiting access to data;
• Protection of administrative accounts;
• Use of robust passwords;
• Regular updating of the site and its extensions;
• Secure messaging;
• Regular deletion of messages that have become useless;
• Use of an anti-spam system or CAPTCHA.

9. Human rights

Under the GDPR, everyone has the following rights:

• Right of access to its data;
• Right of correction;
• Right to erase;
• Right of opposition;
• Right to limitation of treatment;
• Right to portability where this right is applicable;
• Right to establish guidelines on the fate of his data after his death.

To exercise its rights, the user can contact the Floralpina Laboratory at the following address:

contact@floralpina.fr

A response will be provided within one month of receipt of the request.

10. Claim to CNIL

If the user considers that his rights are not respected, he can file a complaint with the National Commission for Information and Freedoms, CNIL.

11. Lack of voluntary collection of sensitive data

The site contact form is not intended to collect sensitive data, including health data.

Users are asked not to transmit, in the open field of the form, personal medical information, diagnosis, treatment, pathology or any other sensitive data not necessary for the processing of their request.

12. Policy change

This policy may be amended at any time to reflect legal, technical or organizational developments.

Last update: 27/05/2026